At Huda Shop, we want every customer to feel happy and confident with their purchase. If you receive a product that isn’t what you expected, we’re here to help.
Returns
You can request a return within 7 days of receiving your order if:
- The product is damaged or leaked on arrival
- You received the wrong product
- The packaging is broken or missing items
Note: Perfumes that are used, tested, or sprayed cannot be returned for hygiene reasons.
Exchanges
We offer an exchange if:
- You received the wrong fragrance
- The bottle or packaging was damaged during delivery
Exchange will be processed once the original product is returned to us in unused and sealed condition.
Eligibility
To be eligible for a return or exchange:
- Product must be unused
- Packaging must be intact
- You must provide order number and unboxing video (required for damage claims)
Process
- Contact us on WhatsApp or email within 7 days
- Share your order number + issue details
- Send a short video/photo of the product
- Our team will confirm and guide you about the pickup or exchange
Refunds
Refunds are only issued if:
- The product is out of stock
- A paid order is cancelled before shipping
Refunds are processed through bank transfer or Easypaisa/JazzCash within 3–5 working days.
Non-Returnable Items
- Used or opened perfumes
- Fragrances with broken seals
- Items damaged due to customer mishandling
Delivery Charges
Return or exchange shipping charges may apply unless the product delivered was:
- Wrong
- Damaged
- Faulty
In those cases, we cover the cost.